Introduction

At GITSOLS we provide comprehensive Managed IT Services tailored to your business needs. Our services are designed to ensure maximum uptime, proactive monitoring, rapid issue resolution, and strategic technology planning. With multi-tiered support options, you can choose the level of service that aligns with your business requirements and budget.

Our Approach

24/7 Remote Monitoring & Support

• Proactive Maintenance to prevent downtime

• Onsite Assistance when issues cannot be resolved remotely

• Security & Compliance to protect your sensitive data

• Scalable Packages to fit your growth

Service Tiers

Tier 1 -Essential Care

(Remote-Only Support)

Best for small businesses with minimal onsite needs.

• 24/7 Remote Monitoring & Alerting

• Remote Helpdesk (8 AM – 6 PM EST, Mon–Fri)

• Basic Patch Management & Updates

• Antivirus & Endpoint Protection

• Monthly System Health Reports

• Email & Productivity Suite Support

Tier 2 - Professional Care (Hybrid Remote + Onsite)

Best for businesses needing both remote and onsite support. Includes all Essential Care features, plus:

• Unlimited Remote Helpdesk

Support

• 4 Hours Onsite Support per

Month (included)

• Advanced Patch & Firmware

Management

• Quarterly IT Strategy Review

• Data Backup Management & Monitoring

• Enhanced Cybersecurity (Web Filtering, MFA Support

Tier 3 - Premium Care (Full Managed IT)

Best for growing or regulated

businesses (medical, finance, legal). Includes all Professional Care features, plus:

• Unlimited Onsite Support

• 24/7 Helpdesk & Critical Incident Response

• Vendor Management (ISP, VoIP, Software Vendors)

• Disaster Recovery & Business

Continuity Planning

• Compliance Support (HIPAA, PCI, SOC2 as applicable)

• Dedicated Account Manager

• Monthly IT Executive Reports & Planning Sessions

Why Choose GITSOLS?

Proactive IT, not Reactive IT – we fix issues before they become problems

  • Predictable Costs – flat monthly pricing

  • Scalable Support – packages designed to grow with your business

  • Industry Expertise – experience with medical, financial, and professional industries

Next Steps

  • Select your desired service tier.

  • We’ll provide a formal contract with SLA terms.

  • Kickoff meeting scheduled within 1 week of signing.